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How surgaslot handles your account privacy

Your account, payment details and personal information stay protected on surgaslot. We keep data encrypted, limit who can access it, and let you control what we hold.

Data encrypted at rest and in transitAccount access controlled by youPayment details never shared
surgaslot How surgaslot handles your account privacy
GET IN TOUCH

Contact us about your privacy

Have questions about what data we hold or how we use it? Reach out directly.

Live chat Open the chat widget in your account lobby any time between 08:00 and 23:00.
Email support Send your privacy request to [email protected] with your username and the details you need.
Account settings Go to Settings > Privacy & Data inside your surgaslot account to download your…
HOW WE KEEP YOU SAFE

Data security and your account control

surgaslot uses industry-standard encryption to protect your login credentials, payment details and account balance.

Encryption standard

All account data and payments travel over TLS 1.2 or higher.

Access controls

Only authorised staff can view your personal data, and only when you request support.

Session security

Mobile sessions end after 30 minutes inactive; desktop after 60 minutes.

Two-factor authentication

Enable 2FA in Settings > Security to require a code from your phone every time you log in from a…

Data retention

We keep your transaction records and account history for seven years after closure to comply with local financial rules.

Your rights

You can download your data, correct details, withdraw consent to marketing emails or delete your account entirely.

Privacy and data questions we hear often

Below are the answers to privacy questions we get most from account holders in Indonesia. If your question isn't here, contact us via live chat or email and we'll explain how the policy applies to your situation.

No. We never sell your name, email or phone number. We share anonymised payment data with DANA, OVO, GoPay and QRIS partners only to process your deposits and withdrawals. You can opt out of marketing emails in Settings > Notifications at any time.

We keep your transaction history and account records for seven years after closure to meet local financial compliance. Personal details like your name and email are deleted within 30 days unless a withdrawal is pending. You can request deletion sooner by emailing [email protected].

Go to the Login page and click 'Forgot password?' to reset it — we'll send a code to your registered email. If you suspect unauthorized access, contact live chat immediately or email [email protected]. We'll freeze your account while we investigate and help restore it.

Yes, we use cookies to remember your language, login status and game preferences. Most browsers let you block cookies in Settings, but this may break parts of the lobby. We recommend leaving them on for the best experience.

Your account data is stored on secure servers where local law permits. Payment information for DANA, OVO, GoPay and QRIS stays within Indonesia's payment networks. Contact us if you want details on data residency for compliance reasons.

Yes. Go to Settings > Privacy & Data and click 'Download my data'. We'll email you a file with your account history, deposits, withdrawals and personal details within two business days.

Contact us immediately via live chat or email [email protected]. We notify affected account holders within 24 hours of any confirmed breach, explain what happened and walk you through securing your account.